Comparison of maintenance services - Medikommunikáció Kft.

Comparison of maintenance services

Maintenance Services
	Type "A" - Basic	Type "B" - Advanced	Type"C" - Full-scale
Technical support, business hours Monday through Friday from 8 to 16 hours by fax, e-mail	+	+	-
Technical support, 0-24 hours by fax, e-mail	-	-	+
Troubleshooting, 5x8 hours per week, and on-call system to eliminate a serious error	+	+	+
Response time, 4 hours for time critical failures, any other time within 24 hours in case of other failures	+	+	+
Confirmation of error, within 1 hour of the filing electronically (e-mail) or by phone	-	+	+
On-site presence, required for troubleshoot	-	-	+
Material requirement, the materials and the devices used in troubleshooting	-	+	+
Fees are necessary to eliminate the errors	+	+	+
Programming, includes a limited number of basic changes	-	+	-
Programming, includes all basic changes	-	-	+
Bacis changes, some of the followings: name spelling, pickup, boss-secretary, PIN code lock, call forwarding, eligibility	-	+	+
Preventive maintenance, once every six months on-site preventive maintenance is performed (monitoring and analysis of fault history, investigating the possibility of an emergency and main-line connections, power control, control system database and save, control the director of the machine and line test, eliminate the errors)	-	+	+
System management, preventively monthly (remote diagnosis, monitoring and analysis of the error list, monitoring and backup system database, eliminate the error)	-	-	+